The guiding principles that define who we are


We build our processes and the way we do things around five guiding principles. These five principles define what we do and who we are as a company:

1. Customer Focussed Mentality

Our customer is the focal point of everything we do. Your success is our priority. The key criteria for each decision and activity are whether this decision or activity adds value to your business and the business of your clients.
In our organisation there is no place for complacency or arrogance. Instead we encourage a 'how-can-we-do-things-better' mentality. We listen empathically and respond to every specific question you might have.

2. Personal and Tailored Approach

No matter how many clients we serve annually, no one will ever be 'just' a client to us. Some of the biggest names in the maritime industry depend on our systems to keep critical business processes running.

3. Quality Driven Organisation

We believe quality is a way of life; an integral part of our organisation. But for us, quality goes beyond checking whether a product meets certain criteria. Besides that, quality isn't decided upon solely by the management team, but it is a mentality. We constantly think about how we can make your life easier by further improving the way things are done.

4. Service-Around-The-Globe

You rely on our products 24 hours a day 7 days a week for your ships and installations. If an incident occurs it needs to be acted upon swiftly and effectively. Minimum response time requires a global service network. We understand that our instruments are critical to your performance. This means we will do anything to prevent any down time related to our instruments. But it also means we will respond quickly in case something goes wrong, 24/7, around the clock and around the globe.

5. Future Proof Products

You need to rely on our systems to meet expectations. Not just today but everyday for as long as your ship or process lasts, long into the future. You need the latest technologies to compete in the marketplace. You need to be sure you have the most advanced, reliable and cost-effective technology available.
You expect a company to demonstrate its trust and its commitments to its clients by guaranteeing the quality of its products. You can expect more from VAF CSI products. We give a standard two year guarantee on all our products, the longest and most comprehensive guarantee in the maritime industry.